The target audience for this training is: Supervisors, Managers, and Team Leaders - who have supervisory responsibilities over the work of Case Managers and Housing Support Workers/activities. In this professional development opportunity, Iain sets the stage for excellence in program delivery. Through analysis and synthesis of the main currents of thought and practice in leadership and management across the public, private, non-profit and non-governmental sectors, the Team Leader training covers: 1. Maintaining program fidelity 2. Being technically and tactically proficient 3. Making sound and timely decisions 4. Setting the example 5. Knowing your team and looking out for their welfare 6. Training your people as a team 7. Knowing the boundaries of your leadership 8. Balancing management & leadership 9. Using data to improve your team