De-escalation and Crisis Response for Front Line Workers / De-escalation and Crisis Response for Front Line Workers
Audience
Front Line
Category
Service Delivery
Classification
Helping Clients - Methods and Skills
Prerequisite
 
 
Description [EN]

In this workshop we will first look at the signs that indicate that someone might be experiencing a mental health crisis and how to recognize they may need some support. We will then explore active communication skills that front-line workers can use to help de-escalate someone in crisis, open safe conversations about stigmatized subjects, and deepen the relationship and social support available to the person who is struggling. We will close with a short discussion of front-line workers' mental health and the importance of sustainable self-care when caring for individuals in crisis over the long term.

Description [FR]

In this workshop we will first look at the signs that indicate that someone might be experiencing a mental health crisis and how to recognize they may need some support. We will then explore active communication skills that front-line workers can use to help de-escalate someone in crisis, open safe conversations about stigmatized subjects, and deepen the relationship and social support available to the person who is struggling. We will close with a short discussion of front-line workers' mental health and the importance of sustainable self-care when caring for individuals in crisis over the long term.