1-Day UMAB Verbal Component Introduction to the program What do you hope to get out of this program? Two types of Aggression- • Hostile /Instrumental -Their definition of Aggression Functionality of a person behaviour What is Mental Health vs Mental Illness Trauma-Informed Care Tips 4 Theories of Aggression • Video Clips / Discussion Self-Awareness Personal Inventory Assessment Personal Triggers & Self Awareness Holistic Intervention & Self-Management • Impact of the Social Environment • Physiological Triggers • Triggers & Interpersonal Awareness Continuum of Aggressive Behaviour • 3 phases & 3 features within • Client assessment • Appropriate staff response • Calming or Defusing Tech’s Staff Debriefing / Wellness