This interactive half-day workshop will build the capacity of service providers to deliver trans-affirming and inclusive services. Moving beyond the traditional 'Trans 101', this workshop will explore core concepts, but also delve more deeply into what inclusive services look like in action. Participants will broaden their understanding of gender and gender diversity, and walk away with implementable strategies and recommendations on delivering trans-affirming services. Furthermore, participants will be challenged to explore common scenarios that might occur in their workplaces, to identify how to identify, address and ultimately prevent, instances of transphobia.