Refugee claimants can face many obstacles when trying to get the healthcare they need in Ontario. This interactive workshop will help frontline workers feel confident supporting clients as they navigate Ottawa’s healthcare system under the Interim Federal Health Program (IFHP). Together, we’ll explore what services are covered, how to explain benefits clearly, and practical tips for connecting clients to care. We’ll cover everything from preventive health and privacy rights to finding a family doctor—and what to do when one isn’t available—so you can help clients get the right care at the right time.