In this workshop we will first look at the signs that indicate that someone might be experiencing a mental health crisis and how to recognize they may need some support. We will then explore active communication skills that front-line workers can use to help de-escalate someone in crisis, open safe conversations about stigmatized subjects, and deepen the relationship and social support available to the person who is struggling. We will close with a short discussion of front-line workers' mental health and the importance of sustainable self-care when caring for individuals in crisis over the long term.